Shipping & Delivery – Frequently Asked Questions

When will my order be dispatched?

Standard items are dispatched within 3–5 working days.

Made-to-order pieces are dispatched within 7–14 working days.

As I am based in Shetland, please allow an additional 2–3 working days for delivery. Occasionally, unforeseen postal delays may occur.

Which delivery services do you use?

All parcels are sent via Royal Mail Tracked services.

Royal Mail Tracked 48 – £3.95

Estimated delivery: 2–3 working days after dispatch.

Royal Mail Tracked 24 – £4.95

Estimated delivery: 1–2 working days after dispatch.

Tube Delivery 48 – £5.95

Tube Delivery 24 – £6.95

For artwork or items that must be posted rolled in a postal tube. Sent via Royal Mail Tracked service.

Can I use Click & Collect?

Yes. You can select Click & Collect at checkout and collect your order from Da Craft Shed during open hours.

You will receive an email or text once your order is ready. Please bring your order confirmation when collecting.

Collection address:

Da Craft Shed
Dunrossness, Shetland, ZE2 9JB

What if my order hasn’t arrived?

If you have not received your order within 30 days, please contact:

info@jadecraftsshetland.co.uk

07385 597851

Do you deliver to addresses outside the UK?

Currently, I only offer delivery to UK addresses, excluding Northern Ireland.

I wish to cancel my order?

Orders can be cancelled at any time prior to dispatch. Once dispatched, the Return Policy applies.

Refunds & Returns – Frequently Asked Questions

Can I return my order?

You have 14 days from receiving your order to request a return. Items must be unused, in original packaging, and accompanied by proof of purchase.

Personalised or bespoke items are non-returnable unless faulty.

Are any items non-returnable?

Yes. Personalised or custom items are only returnable if faulty.

Final sale items are not eligible for return.

How do I start a return?

Email info@jadecraftsshetland.co.uk with your order number and reason for return.

Returns must be approved before sending.

Return address:

Greenacres, Brake, Quendale

Shetland, ZE2 9JD

Customers are responsible for return postage unless the item is faulty.

Who pays for return postage?

Customers are responsible for return postage costs.

There are no restocking fees.

Return postage will only be reimbursed if the item is confirmed faulty.

What if my item is faulty or damaged?

If your parcel arrives damaged or an item appears faulty, please contact me within 48 hours of delivery and include clear photographs.

If the item is confirmed faulty:

  • A replacement or full refund will be offered
  • Your return postage will be reimbursed (proof of postage required)

Will this affect my statutory rights?

No. This policy does not affect your statutory rights under UK consumer law.

Da Craft Shed Shelf Rental - Frequently Asked Questions

How do I apply to rent a shelf at Da Craft Shed?

To apply, simply contact me via info@jadecraftsshetland.co.uk or pop into Da Craft Shed.

Is there a currently a waiting list for rental spaces?

Yes, due to high demand, I operate a waiting list for rental spaces at Da Craft Shed. If you’re interested in renting a space, please get in touch, and I’ll add you to the list. I’ll contact you as soon as a suitable space becomes available.

Is there a commission on sales?

A 35% commission will be applied to all total sales per month. This helps cover rising transaction fees and ensures the sustainability of Da Craft Shed.

What does the commission include?

Your 35% commission covers your dedicated display space, promotion through Da Craft Shed’s social media channels, in-store support, and inclusion in regular shop events. My aim is to help your business grow and thrive.

How much does it cost to rent a shelf?

There are no upfront or monthly rental costs. Da Craft Shed works on a 35% commission-only basis, meaning you only pay when your work sells.

Do I need to provide my own display materials?

Yes, all renters will need to create an attractive display for your products, but if you need assistance, I’re happy to offer tips or provide basic display stands, if available.

How are sales handled?

All sales are processed through Da Craft Shed’s till system. You’ll receive a monthly sales report and payment for your sold items.

What happens if I want to stop renting a shelf?

I require one month’s notice if you wish to end your shelf rental. This gives me time to offer the space to another local crafter.

Can I change the items on my shelf?

Absolutely! I encourage you to refresh your stock to keep your display exciting for returning customers.

Do you offer any support for promoting my products?

Yes! I regularly feature our crafters on social media, and I'm happy to collaborate on promotions or special events.

Who can I contact for more information?

Feel free to email me, call, or visit Da Craft Shed during opening hours — I'm always happy to answer any questions and help you get set up!

Do I need to live in Shetland to rent a shelf at Da Craft Shed?

Yes, to rent a shelf or space at Da Craft Shed, you must live in Shetland and create your crafts here.