Frequently Asked Questions about Online Orders

When will my order be dispatched?

I strive to dispatch items via Royal Mail within 3-5 business days for standard orders, and within 7-14 days for made-to-order items. However, occasional delays may occur.

Can I use Click & Collect?

Yes — Click & Collect is available from Da Craft Shed in Dunrossness. Select the Click & Collect option at checkout, and I’ll email you when your order is ready for collection. You can collect during my regular opening hours or contact me to arrange a suitable time.

What to do if your order is delayed?

As I am are based in Shetland, please allow an additional 2-3 days for postal deliveries after your order is dispatched. If you have not received your item within 30 days, please contact me.

Do you deliver to addresses outside the UK?

Currently, I only offer delivery to UK addresses, excluding Northern Ireland.

I wish to cancel my order?

Non bespoke orders can be cancelled at any time prior to shipping. If your order is a bespoke item, please contact me ay info@jadecraftsshetland.co.uk as soon as possible to request a cancellation. Unfortunately, if your bespoke item has already been embroidered, I will be unable to cancel your order. Once order has been shipped, my return policy will apply.

What is your policy on standard returns?

Non-bespoke items are eligible for return within 14 days of delivery. To qualify for a return, items must be unused, unworn, and in their original condition as received. The customer will be responsible for return postage costs. I strongly recommend using tracked postage, as Jade Crafts Shetland cannot be held responsible for lost parcels.

What is your policy on bespoke order returns?

Due to the personalised nature of bespoke items, refunds are not permitted unless the item is faulty. Please carefully review all text, selections, and options before placing your order, as I cannot be held responsible for spelling errors, incorrect thread colours, or size selections once the item has been embroidered. If you believe you have made a mistake, please contact me promptly at info@jadecraftsshetland.co.uk.

What do I do if my item is faulty?

If an item is found to be faulty, please get in touch with me as soon as possible via info@jadecraftsshetland.co.uk. Once the item has been returned and inspected, a full refund will be issued, including return postage. I strongly recommend using tracked postage, as Jade Crafts Shetland cannot be held responsible for lost parcels.

What bespoke services do you offer?

I offer a large range of machine embroidered custom products. if you would like to discuss an idea, get a quote or would like more information, please get in touch via, my Contact Me page.

Can I visit your studio for in-store shopping?

Yes! You can visit Da Craft Shed in Dunrossness to browse a range of handmade Shetland gifts — including my own creations and work by many talented local makers. Opening hours vary throughout the week, so please check my Visit Da Craft Shed page for the latest times, or get in touch if you’d like to arrange a visit outside usual hours.

I look forward to welcoming you!

Frequently Asked Questions about Renting a Shelf at Da Craft Shed

How do I apply to rent a shelf at Da Craft Shed?

To apply, simply contact me via info@jadecraftsshetland.co.uk or pop into Da Craft Shed.

Is there a currently a waiting list for rental spaces?

Yes, due to high demand, I operate a waiting list for rental spaces at Da Craft Shed. If you’re interested in renting a space, please get in touch, and I’ll add you to the list. I’ll contact you as soon as a suitable space becomes available.

What is included in the shelf rental?

Your rental fee includes your dedicated shelf space, promotion through Da Craft Shed’s social media channels, and inclusion in my regular shop events. I want to help your business thrive!

How much does it cost to rent a shelf?

My rental fees are charged on a monthly subscription basis. Please contact me for the most up-to-date pricing and to find the best option for your business.

Do I need to provide my own display materials?

Yes, all renters will need to create an attractive display for your products, but if you need assistance, I’re happy to offer tips or provide basic display stands, if available.

How are sales handled?

All sales are processed through Da Craft Shed’s till system. You’ll receive a monthly sales report and payment for your sold items.

What happens if I want to stop renting a shelf?

I require one month’s notice if you wish to end your shelf rental. This gives me time to offer the space to another local crafter.

Can I change the items on my shelf?

Absolutely! I encourage you to refresh your stock to keep your display exciting for returning customers.

Is there a commission on sales?

A 5% commission will be applied to all total sales per month. This helps cover rising transaction fees and ensures the sustainability of Da Craft Shed.

Do you offer any support for promoting my products?

Yes! I regularly feature our crafters on social media, and I'm happy to collaborate on promotions or special events.

Who can I contact for more information?

Feel free to email me, call, or visit Da Craft Shed during opening hours — I'm always happy to answer any questions and help you get set up!

Do I need to live in Shetland to rent a shelf at Da Craft Shed?

Yes, to rent a shelf or space at Da Craft Shed, you must live in Shetland and create your crafts here.